1. Purpose

This policy explains how ARK Project Limited collects, uses, stores, shares and protects personal information when people use the ARK website, The Kitchen Edit, quotation and project services, myARK, ARKCode, Service Request and related support services.

2. Information we may collect

Depending on the service, ARK may collect:

• name, email, phone number and contact preferences

• property and project address

• account and login information

• quotation, contract, payment and invoice information

• project scope, measurements, drawings, plans and material selections

• photographs, video, documents and information uploaded by the customer

• project progress, inspection, handover, warranty and service records

• ARKCode and project-record identifiers

• website usage, device, browser, cookie and analytics information

• communications with ARK

3. How we collect information

Information may be collected directly from the customer, from an authorised representative, through forms and uploads, during site visits, through project and support interactions, from contractors or suppliers involved in the project, and through website analytics or cookies.

4. Why we use information

ARK may use personal information to:

• respond to enquiries and provide estimates or quotations

• plan, measure, design, manufacture, deliver and install project work

• manage contracts, payments, scheduling and project records

• provide myARK access and connect records to the correct ARKCode

• review service, warranty, care or transfer requests

• coordinate suppliers, fabricators and contractors

• maintain safety, quality and evidence records

• improve ARK services, systems and website performance

• meet legal, tax, insurance, health and safety or dispute requirements

• send service communications and, where permitted, marketing communications

5. Project records and ARKCode

ARKCode is used to connect a project or other ARK record with relevant information, documents, evidence, warranty and support history.

Detailed records are not made public merely because an ARKCode exists.

6. Public project information

ARK may publish selected project information, such as a project summary, general scope, materials, final price range, completion details or images, where ARK has permission or another lawful basis.

ARK will not intentionally publish private contact details, payment records, private correspondence or internal notes.

Where ownership changes, a new owner may receive access only to information that ARK confirms is appropriate to transfer.

7. Sharing information

ARK may share information where reasonably necessary with employees, authorised contractors, installers, suppliers, fabricators, professional advisers, insurers, payment providers, hosting and software providers, government or regulatory bodies, and other parties required to deliver or protect the service.

ARK does not sell personal information to advertisers.

8. Service providers and overseas storage

ARK uses third-party technology and service providers that may store or process information in New Zealand or overseas.

ARK takes reasonable steps to select reputable providers and protect information through appropriate settings, contracts and access controls.

9. myARK access

myARK is a private account and records layer. Users must keep login details secure and notify ARK if they believe access has been compromised.

Information shown in myARK depends on the selected ARKCode, record status and documents released by ARK.

10. Photos, plans and uploads

The person uploading content must have the right to provide it to ARK and should avoid including unnecessary personal information about other people.

ARK may use uploaded material to assess, quote, plan, document, support or resolve the relevant project or request.

11. Cookies and analytics

The ARK website may use cookies, analytics and similar technologies to operate the site, remember preferences, understand usage and improve performance.

Users may be able to manage cookies through their browser or available website settings.

12. Marketing

ARK may send marketing where the person has consented or where otherwise permitted by law.

Marketing communications will include an available unsubscribe method.

13. Security

ARK takes reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No online system can be guaranteed completely secure, and users should avoid sending sensitive information through unsuitable channels.

14. Retention

ARK keeps information for as long as reasonably required for the purpose collected, project delivery, warranty, support, legal, tax, insurance, quality and dispute requirements.

Some project and ARKCode records may be retained long term because they support future care, warranty, replacement, ownership transfer or evidence requirements.

15. Access and correction

A person may request access to or correction of personal information held by ARK, subject to the Privacy Act 2020 and any lawful grounds for withholding information.

ARK may need to verify identity before responding.

16. Privacy complaints

Privacy questions, access requests or complaints should be sent to ARK Project Limited using the contact details published on the ARK website.

A person may also contact the Office of the Privacy Commissioner if they are not satisfied with the response.

17. Changes to this policy

ARK may update this policy as services, systems or legal requirements change. The current version and effective date will be published on the ARK website.