1. Purpose and application

This policy explains the limited warranty provided by ARK Project Limited for eligible cabinetry and installation work supplied through ARK Kitchen or an applicable ARK Renovation project.

It applies together with the accepted quotation, contract, approved scope, manufacturer warranties, care guidance and applicable New Zealand law.

2. Warranty period

Where the accepted project documents state a 10-year ARK warranty, the limited workmanship warranty applies for 10 years from substantial completion or the handover date recorded by ARK.

Manufacturer warranties for hardware, appliances, benchtops, sinks, taps or other third-party products may have different periods and conditions.

3. What the ARK warranty may cover

Subject to this policy, the ARK warranty may cover defects in ARK-manufactured cabinetry or ARK installation work caused by defective materials supplied by ARK or a failure to exercise reasonable care and skill.

Examples may include defective cabinet construction, unreasonable failure of ARK fixings, installation alignment issues or premature failure directly caused by ARK workmanship.

4. Assessment is required

A reported issue is not automatically accepted as a warranty defect. ARK will review the project record, material and hardware information, photographs, site conditions, use, maintenance and other relevant evidence before confirming the outcome.

5. Exclusions

The warranty does not normally cover:

• normal wear, ageing or minor adjustment

• damage caused by misuse, impact, overloading or neglect

• water, steam, heat, grease, mould or moisture damage not caused by an ARK defect

• damage caused by plumbing leaks, appliance faults or building movement

• damage caused by other contractors or unauthorised modification

• failure to follow care or manufacturer instructions

• natural variation in colour, grain, pattern or stone

• minor tolerances, visual variation or conditions accepted by applicable workmanship standards

• customer-supplied items or information

• products outside the stated manufacturer warranty

6. Care and maintenance

The customer must take reasonable care of the project and follow applicable care, cleaning, ventilation, heat, moisture and maintenance guidance.

Failure to take reasonable care may affect a claim where it caused or materially contributed to the issue.

7. Third-party products

Hardware, benchtops, sinks, taps, appliances and other third-party products may be covered by the manufacturer's or supplier's warranty.

ARK may assist with information or coordination where appropriate, but the manufacturer's terms may apply to the product outcome.

8. Reporting an issue

The owner should report a possible warranty issue promptly through the ARK Service Request process and provide the ARKCode, description, location, photographs or video, date first noticed and any action already taken.

The owner must take reasonable steps to prevent further damage.

9. Inspection and access

ARK may request further information, remote video, access to the property or a site inspection before deciding a claim.

A reasonable inspection fee may apply where the issue is outside warranty, caused by another party, or part of a transfer or reactivation review. ARK will explain the fee before attendance where reasonably practicable.

10. Remedies

Where ARK accepts a covered defect, the appropriate remedy may include adjustment, repair, replacement of the affected component, re-performance of the relevant service or another remedy required by law.

ARK may choose a reasonable remedy that addresses the defect without replacing unaffected parts.

11. Matching and discontinued materials

Exact colour, grain, gloss, pattern or product matching may not be possible because of ageing, batch variation or discontinuation.

ARK may use the closest reasonably available equivalent where exact replacement is unavailable.

12. Payment position

Outstanding payment does not remove rights that cannot lawfully be excluded.

However, ARK may restrict discretionary warranty administration, ownership transfer, additional service visits or discretionary record access while an outstanding amount remains unresolved, except where doing so would conflict with ARK's legal or contractual defect obligations.

13. Warranty transfer

A new owner may request review using the ARKCode and property details even if the previous owner did not arrange the transfer.

ARK will review the project status, remaining warranty period, applicable conditions, payment position and available records before confirming whether coverage can continue.

A transfer does not restart or extend the original warranty period.

Private correspondence, payment records, personal information and internal notes belonging to the previous owner are not transferred.

14. ARKCode status

An ARKCode identifies the relevant project record. It does not by itself confirm that warranty is active, payment is complete, every document is available or a claim has been approved.

15. Unauthorised work

The owner should not arrange destructive repair or alteration before ARK has had a reasonable opportunity to assess the issue, except where urgent action is reasonably required to prevent further damage or ensure safety.

16. Consumer rights

This warranty is additional to rights that may apply under the Consumer Guarantees Act 1993, Building Act 2004 and other New Zealand law.

Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded.

17. Service history

Relevant requests, inspections, actions and outcomes may be recorded against the ARKCode to support future care, warranty and service assessment.