Stop cleaning or attempting maintenance if:

• the material is swelling, separating or changing shape

• a surface has cracked, chipped or become loose

• water is entering a cabinet or benchtop join

• a door, drawer or hardware system is no longer operating safely

• you are unsure which material or cleaning product applies

• the issue may involve plumbing, electrical work or appliance installation

 

Use your myARK project record to submit clear photos, the affected area, when the issue began and any steps already taken.

ARK can then compare the issue with the recorded materials, fittings and project documents before recommending the next step.

General guidance does not replace product-specific manufacturer instructions, professional trade advice or the terms of the applicable warranty.