AFTERCARE & SERVICE GUIDANCE
myARK Support
Find the right next step for care, warranty and service questions.
myARK Support gives clients a clear place to find help during and after an ARK project.
From one support screen, you can open the formal Service Request form, review Warranty & Coverage information, find Care & Maintenance guidance, browse frequently asked questions and see the status of recent requests connected to the selected ARKCode.
When an approved request requires a visit, the scheduled activity is managed through My Schedule.
What you can use myARK Support for
myARK Support helps guide each care, warranty or service question to the correct next step. It does not replace the formal request form, project documents or scheduled visits.
How support moves to the right next step
myARK Support helps direct each question or issue into the correct process. A submitted request is reviewed against the relevant ARKCode, available project information and supporting details before ARK confirms what should happen next.
Start with the right support path
Use the Service Request form for an issue, or open the relevant warranty, care or FAQ guidance for general information.
ARK reviews the request
ARK reviews the submitted details, available records and supporting evidence before confirming the appropriate response.
Confirmed visits move to My Schedule
When an approved request requires an on-site visit, the confirmed activity is added to My Schedule.
Experience myARK Support
See how clients can find support resources, check recent request status and move approved visits into My Schedule.
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MyARK works together.
MyARK Progress is one part of the wider MyARK client experience. It helps you follow your project alongside your schedule, documents, approvals, and key records.
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FAQs
