AFTERCARE & SERVICE GUIDANCE
myARK Support
Find the right next step for care, warranty and service questions.
myARK Support gives clients one place to start with care, warranty, service and aftercare questions connected to their ARKCode.
From the same support area, clients can describe an issue, provide supporting information, review warranty and care guidance, and follow recent support activity. When an approved request requires a visit, the confirmed activity is managed through My Schedule, while released assessment and service records remain available through myARK Documents.
What you can use myARK Support for ?
myARK Support helps guide each care, warranty or service question to the correct next step. Released documents remain in My Documents, while confirmed visits and scheduled activity appear in My Schedule.
How support moves to the right next step ?
myARK Support helps direct each question or issue into the correct process. A submitted request is reviewed against the relevant ARKCode, available project information and supporting details before ARK confirms what should happen next.
Start with myARK Support
Describe the issue or choose the relevant warranty, care or support guidance connected to your ARKCode.
ARK reviews the request
ARK reviews the submitted details, available records and supporting evidence before confirming the appropriate response.
Confirmed visits move to My Schedule
When an approved request requires an on-site visit, the confirmed activity is added to My Schedule.
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myARK works together.
myARK Support is one part of the wider myARK experience. Use it alongside the record overview, project schedule, project progress and released documents connected to your ARKCode.
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