Website Terms of Use

Version 1.0
Effective date: 18 June 2026

These Website Terms of Use govern access to and use of the ARK Project Limited website and associated digital services.

These services may include:

The ARK Project website
Online enquiry and project forms
Estimate Builder tools
myARK
ARKCode portals
ARK Verified pages
Customer dashboards
Document and approval systems
Other online services operated by ARK Project Limited

By accessing or using these services, you agree to these Terms of Use.

If you do not agree with these terms, you should not use the relevant digital service.

Additional acceptance may be required when you create an account, submit information, approve project documents or use specific platform features.

1. About ARK Project

The website and digital services are operated by:

ARK Project Limited
Henderson, Auckland, New Zealand

ARK Project Limited is a New Zealand business operating in trade.

In these terms:

ARK Project, ARK, we, us and our mean ARK Project Limited.
You and your mean the person accessing or using the website or digital services.
Digital Services means the website, Estimate Builder, myARK, ARKCode, ARK Verified and other related online services.
Project Documents means quotations, contracts, approved drawings, specifications, variations, invoices and other project-specific records.

2. Purpose of the Digital Services

The Digital Services may allow users to:

Learn about ARK Project and its services
View project examples and published project information
Review materials, products and general pricing information
Generate an indicative project estimate
Submit an enquiry
Provide project measurements or specifications
Upload photographs, documents or plans
Review project progress
Access ARKCode-linked records
Approve project information
View quotations, invoices or documents
Submit service or warranty requests
Access ARK Verified information
Communicate with ARK Project

Features may differ between users, projects and service areas.

Not every feature is available for every project.

3. Website Information

Website content is provided for general information.

ARK Project takes reasonable care to keep information clear and accurate, but website content may:

Be generalised
Be based on standard assumptions
Change over time
Not reflect every material, product or service
Not apply to a particular property or project
Become outdated before it is updated online

You should not rely solely on general website content when making a final project, structural, legal, financial, technical or purchasing decision.

Project-specific information should be confirmed in a formal written quotation, contract, drawing or other Project Document.

4. Indicative Prices

Prices shown on the website, social media, advertisements or digital tools are indicative unless expressly identified as a formal written quotation.

Indicative prices may be based on assumptions about:

Layout
Size
Cabinet quantity
Materials
Hardware
Benchtops
Site access
Installation conditions
Delivery area
Standard specifications

Final pricing may differ after measurements, selections, site review and project requirements are confirmed.

Website prices do not require ARK Project to supply a project at that price.

Formal pricing is governed by the ARK Project Quotation Policy and the applicable written quotation.

5. Estimate Builder

The ARK Project Estimate Builder is an indicative planning tool.

An estimate generated by the Estimate Builder:

Is not a formal quotation
Is not a fixed price
Is not an offer capable of acceptance
Is not a guarantee of material availability
Is not a guarantee of project eligibility
Is not a guarantee of production or installation timing
Does not include every possible site or project condition
May be based on assumptions, ranges and standard allowances

Estimate results may depend on the information entered by the user.

Incorrect, incomplete or approximate information may produce an inaccurate result.

A formal quotation will only be issued after ARK Project has received and reviewed sufficient project information.

6. No Professional Advice

Website content and digital tools do not constitute:

Architectural advice
Engineering advice
Structural advice
Building consent advice
Electrical advice
Plumbing or gasfitting advice
Legal advice
Financial advice
Property valuation advice

You should obtain advice from an appropriately qualified or authorised professional where required.

7. Formal Project Agreements

Using the website, submitting an enquiry or generating an estimate does not by itself create a construction, supply or installation contract.

A project is not confirmed until the applicable requirements have been completed, which may include:

A formal quotation being issued
Written acceptance
A signed contract
Required payments
Approved measurements
Approved drawings
Material selections
Appliance details
Other required project information

Project work is governed by the applicable Project Documents and ARK Project policies.

8. Order of Documents

If there is an inconsistency between these Terms of Use and a project-specific document, the following order will generally apply:

Signed project-specific contract
Accepted written variations
Accepted formal quotation
Approved drawings and specifications
Project-specific written communications
Applicable ARK Project policies
These Website Terms of Use

Nothing in this order limits any right or obligation that cannot lawfully be excluded.

9. User Accounts

Some Digital Services may require an account.

When creating or using an account, you must:

Provide accurate and current information
Use the account only for a lawful and authorised purpose
Keep login details confidential
Use reasonable password security
Not allow an unauthorised person to use the account
Notify ARK Project promptly if you suspect unauthorised access
Update contact details where necessary

You are responsible for activity carried out through your account to the extent that it results from your failure to take reasonable care of your login information.

ARK Project may require identity or authority verification before providing access to certain project records.

10. Acting for Another Person

You must not access or manage another person’s project unless you are authorised to do so.

Where you act for:

A property owner
A spouse or family member
A company
A trust
A landlord
A builder
A project manager
Another customer

you confirm that you have appropriate authority to provide information, make submissions or approve records on their behalf.

ARK Project may request evidence of authority.

11. Account and Project Access

Account access may depend on:

The user’s identity
Project status
Customer authority
Privacy requirements
Security requirements
Contract status
Applicable legal obligations

ARK Project may restrict or suspend access where reasonably necessary to:

Protect account security
Protect personal or confidential information
Investigate suspected misuse
Prevent unauthorised access
Comply with law
Address a material breach of these terms
Protect the operation of the Digital Services

Where appropriate, ARK Project will provide notice and a reasonable opportunity to address the issue.

Suspension of portal access does not remove any contractual or statutory rights relating to the underlying project.

12. ARKCode

An ARKCode is a project identifier linked to available project information.

Depending on the project, ARKCode-linked records may include:

Project details
Materials and finishes
Drawings
Specifications
Production records
Installation records
Photographs
Handover information
Warranty information
Service and maintenance history
Approved public verification information

Not every ARKCode will contain every type of record.

An ARKCode is not proof that every item connected with a project has been independently certified or verified.

The meaning and level of verification will depend on the records available and the information stated on the applicable page.

13. myARK

myARK may provide access to project information, documents, approvals, updates and support functions.

Information displayed in myARK may be updated as a project progresses.

Draft, pending or preliminary information may change before formal approval.

Where an action requires formal customer approval, ARK Project may record:

The approving user
The date and time
The document or version approved
The approval method
Related comments or selections

Users should review documents carefully before approving them.

14. ARK Verified

ARK Verified may display selected project evidence or verification information.

Public ARK Verified information may include approved or appropriately selected information such as:

Project photographs
General project location
Project scope
Materials
Published pricing
Participating businesses
Supplier or technical documents
Installation or completion records
Other agreed evidence

Private project information is not automatically made public merely because it is linked to an ARKCode.

Personal information, exact residential addresses, signatures, access information, payment information and private communications will not be intentionally published unless authorised or otherwise permitted by law.

Public use of customer project information may require separate permission, anonymisation or another lawful basis.

15. Information You Submit

You may be able to submit:

Contact details
Measurements
Project descriptions
Photographs
Videos
Plans
Drawings
Appliance information
Material selections
Documents
Comments
Approvals
Service requests

You must take reasonable care to ensure that submitted information is:

Accurate
Relevant
Lawfully provided
Not misleading
Free from malicious software
Not subject to restrictions that prevent ARK Project from using it for the submitted purpose

ARK Project may rely on customer-supplied information when preparing estimates, quotations, designs or project records.

16. Rights in Submitted Content

You retain ownership of original content that you submit.

By submitting content, you grant ARK Project a non-exclusive, royalty-free licence to use, copy, store, process, adapt and share that content only as reasonably necessary to:

Respond to the enquiry
Prepare an estimate or quotation
Design or manage the project
Manufacture or install products
Operate myARK or ARKCode
Maintain project records
Coordinate authorised contractors or suppliers
Provide warranty and aftercare services
Meet legal, insurance or record-keeping requirements

Submitting private project content does not automatically authorise ARK Project to use it in public advertising, social media, case studies or ARK Verified pages.

Public or promotional use will be managed through separate permission or another lawful basis.

17. Third-Party Content

You must not submit content that:

Belongs to another person without permission
Infringes copyright or other intellectual property rights
Breaches confidentiality
Unlawfully contains another person’s personal information
Is defamatory
Is fraudulent or misleading
Is unlawful
Contains harmful code or malware

Where a plan, drawing, photograph or document was created by a third party, you are responsible for confirming that ARK Project may lawfully use it for the project.

18. Privacy

Personal information collected through the Digital Services will be handled in accordance with the ARK Project Privacy Policy and applicable New Zealand privacy law.

The Privacy Policy explains matters including:

Information collected
Purposes of collection
Use and disclosure
ARKCode records
ARK Verified information
Cookies
Storage and security
Retention
Access and correction rights
Contact information

These Terms of Use should be read together with the Privacy Policy.

19. Electronic Communications and Approvals

You agree that ARK Project may communicate with you electronically in connection with website use or your project.

Electronic communication may include:

Email
SMS
myARK messages
ARKCode notifications
Digital documents
Online approvals
Electronic signatures

Where an electronic approval or signature is used, ARK Project may retain evidence of:

Identity
Account
Date and time
Document version
Approval action
Relevant technical records

A project-specific contract may set additional electronic approval requirements.

20. Intellectual Property

Unless otherwise stated, ARK Project or its licensors own or control the intellectual property rights in the Digital Services and their content.

This may include:

Website text
Branding
Logos
Graphics
Photography
Videos
Page designs
Software
Databases
Estimate Builder logic
Drawings created by ARK Project
Templates
Reports
ARKCode structure
myARK interfaces
ARK Verified page formats

You may view and use website content for personal evaluation of ARK Project services.

You must not, without written permission:

Reproduce substantial website content
Republish content
Sell or commercially exploit content
Remove copyright or ownership notices
Copy software or source code
Reverse engineer Digital Services
Copy project templates or system structures
Present ARK Project content as your own

Nothing in these terms transfers ownership of ARK Project intellectual property to the user.

21. Limited Personal Use

You may:

Browse the website
Save reasonable copies for personal reference
Print relevant policy or project information
Share public page links
Use customer-accessible tools for their intended purpose
Download documents made available to your account

This permission does not include commercial reuse, republication or bulk copying.

22. Automated Access and Data Collection

You must not use automated tools to:

Overload or disrupt the Digital Services
Bypass access controls
Collect private account or project information
Scrape personal information
Copy substantial protected content
Extract databases
Test security without permission
Use ARK Project content to train or build a competing commercial system without written permission

Ordinary search-engine indexing of publicly available website pages is permitted where it follows applicable technical instructions and does not access restricted content.

ARK Project may use reasonable technical measures to prevent abusive or unauthorised automated access.

23. Prohibited Use

You must not use the Digital Services to:

Break the law
Misrepresent your identity or authority
Access another user’s information without permission
Interfere with website or portal operation
Introduce malware or harmful code
Attempt to bypass security
Harass staff, contractors or other users
Submit false or deceptive information
Commit fraud
Infringe intellectual property
Breach privacy or confidentiality
Upload unlawful or offensive material
Use account access for a competing commercial purpose
Perform security testing without written authorisation

ARK Project may investigate suspected misuse and may preserve relevant records where reasonably required.

24. Website Availability

ARK Project aims to keep the Digital Services reasonably available but does not guarantee uninterrupted or error-free access.

Access may be affected by:

Maintenance
Updates
Internet outages
Hosting issues
Cybersecurity events
Supplier systems
Equipment failure
Events outside reasonable control

ARK Project may temporarily restrict access where reasonably necessary to maintain, repair, update or protect the Digital Services.

Where practical, significant planned interruptions may be communicated in advance.

25. User Copies and Record Retention

Users should retain their own copies of important:

Quotations
Contracts
Approved drawings
Invoices
Payment records
Warranties
Handover documents

ARK Project may retain project records in accordance with its Privacy Policy, legal obligations and operational requirements.

Website or portal access is not a substitute for retaining documents that the user may reasonably need independently.

26. Security

ARK Project uses reasonable safeguards appropriate to the nature of the Digital Services and information held.

No online platform, account or transmission method can be guaranteed to be completely secure.

You must notify ARK Project promptly if you become aware of:

Unauthorised account access
A lost or exposed password
Incorrect project access
Suspicious communications
A possible privacy or security incident

ARK Project will not ask you to disclose your password by email.

27. Third-Party Services and Links

The Digital Services may contain links to or operate with third-party services, including:

Payment services
Mapping services
Analytics providers
Cloud platforms
Document services
Suppliers
Manufacturers
External contractors
Social media platforms

Third-party services are governed by their own terms and privacy practices.

ARK Project is not responsible for third-party content, availability or conduct outside ARK Project’s reasonable control.

A link does not necessarily mean that ARK Project endorses every statement or service on the external website.

28. Website Errors

If you identify an apparent website error, incorrect price, broken link, inaccurate project record or technical problem, please notify ARK Project.

ARK Project may correct website errors and update general content.

Correction of general website content does not automatically alter an accepted formal quotation, contract or approved project document.

Any project-specific correction will be handled according to the applicable quotation, contract and variation process.

29. Limitation of Website Responsibility

To the extent permitted by law, ARK Project is not responsible for loss caused solely by:

Reliance on general website information instead of formal project advice
Incorrect information entered by the user
Unauthorised use of a user account
Failure to follow security instructions
Third-party websites or services outside ARK Project’s control
Temporary interruption of general website access
Use of the Digital Services for a purpose for which they were not designed

This section does not exclude responsibility for:

Misleading or deceptive conduct
Failure to provide services with reasonable care and skill
Breach of an accepted project agreement
Breach of privacy obligations
Damage caused by ARK Project’s negligence
Any right or remedy that cannot lawfully be excluded

30. Consumer Rights

Nothing in these Terms of Use excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under New Zealand law.

This may include rights under:

Consumer Guarantees Act 1993
Fair Trading Act 1986
Privacy Act 2020
Contract and Commercial Law Act 2017
Other applicable New Zealand legislation

For business users, any contracting-out arrangement must be separately recorded in writing and must be legally permitted, fair and reasonable.

31. Suspension and Termination

ARK Project may suspend or terminate access to a Digital Service where reasonably necessary because of:

A material breach of these terms
Unlawful activity
Security risk
Unauthorised access
Fraud or suspected fraud
Serious misuse
Threats to other users or systems
Legal or regulatory requirements
Discontinuation of a digital feature

Where appropriate, ARK Project will provide notice and a reasonable opportunity to remedy the issue.

Termination of digital access does not:

Cancel an existing project contract
Remove an obligation to pay a valid invoice
Remove a warranty right
Remove a customer’s statutory rights
Authorise deletion of records that ARK Project must lawfully retain

32. Changes to the Digital Services

ARK Project may improve, modify, replace or discontinue features of the Digital Services.

Where a change materially affects an active customer project or access to an important record, ARK Project will take reasonable steps to:

Provide notice
Preserve required records
Provide another reasonable access method
Avoid unnecessary project disruption

No guarantee is made that every preview, demonstration or planned feature will become permanently available.

33. Changes to These Terms

ARK Project may update these Terms of Use where reasonably required to reflect:

Changes to the Digital Services
Legal or regulatory changes
Security requirements
New features
Changes to business operations

The current version and effective date will be published on the website.

A change will not retrospectively remove rights that have already arisen.

Where a material change affects registered users or an active digital service, ARK Project may provide additional notice or request renewed acceptance.

34. Governing Law

These Terms of Use are governed by New Zealand law.

The New Zealand courts will have non-exclusive jurisdiction over disputes relating to these terms or the Digital Services.

This does not prevent a consumer from using any court, tribunal, complaint process or remedy available under applicable law.

35. Severability

If any part of these Terms of Use is found to be invalid, unlawful or unenforceable, that part will be treated as modified or removed only to the extent necessary.

The remaining terms will continue to apply.

36. No Waiver

If ARK Project does not immediately enforce a provision of these terms, this does not mean that ARK Project has waived that provision.

Any waiver must be clear and applies only to the particular circumstances in which it is given.

37. Contact

For questions about these Terms of Use or the Digital Services: