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Policies & Standards

Clear, transparent, and structured policies designed to ensure every kitchen project is predictable, trackable, and dispute-free.
All procedures and responsibilities are openly documented for your confidence and peace of mind.

Terms of Use

Terms governing the use of this website, including content ownership, data use, prohibited actions, and legal responsibilities.

Installation Policy

Pre-installation requirements, site preparation, installation scope, responsibility guidelines, and safety rules—ensuring consistent quality through a structured system.

DEFECT EVALUATION & ACCEPTANCE STANDARD

Warranty coverage, exclusions, duration, and Ark Code verification process. All records are stored and fully traceable.

Privacy Policy

Explains how we collect, use, store, and protect customer information, including the minimal-data principle used for Ark Code tracking.

Delivery Policy

Delivery process, on-site handling, goods inspection, stair/elevator rules, parking requirements, and liability for transport-related damage.

Quotation & Payment Policy

Covers quotation validity, deposit rules, progress payment, final payment, variation charges, and late-payment procedures.

Warranty Policy

Warranty coverage, exclusions, duration, and Ark Code verification process. All records are stored and fully traceable.

Looking for technical documents ?

All panel, hardware, benchtop, and care guides are available in our Technical Documents section.

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