ON-SITE
STANDARDS
How We Work Inside Your Home
We don’t treat your home as a worksite.
A clear, repeatable on-site standards keep everything predictable, consistent, and accountable.
01 | Respecting Your Time & Space
1.
Punctuality & Communication
Our team arrives on time, introduces themselves, and proactively updates you if plans change — so you’re always informed and in control.
3.
Privacy & Permission:
We stay within agreed work zones. We don’t enter private rooms or move belongings without your permission.
2.
Clean Entry:
Shoes are removed, or covered with new disposable shoe covers when required.
4.
Family First:
We stay mindful of children and pets, managing doors and access points to keep everyone safe.
02 | Protection & Site Setup
1.
Coverage:
Floor protection is laid along all working paths, with wall and corner protection added in high-traffic areas.
2.
Dust Control:
Cutting is done outdoors where possible; indoor cutting uses vacuum extraction.
3.
Organised Site:
Tools and materials stay within designated zones to keep the site orderly.
03 | Respectful Conduct
1.
Minimal Disruption:
Noise is kept to what is genuinely required. We follow reasonable working hours and remain mindful of your household and neighbours throughout the process.
3.
Clean Environment:
No smoking or vaping indoors. Waste is managed continuously to keep the space safe, clean, and liveable during works.
2.
Stop & Confirm:
Before starting, we verify site conditions against the agreed plan.
If anything affects scope, cost, or timeline, work pauses and we confirm with you before proceeding.
4.
Professional Presence:
Our team maintains a calm, respectful presence on-site.
Language, behaviour, and appearance remain professional, helping ensure your home remains comfortable and secure while work is underway.
04 | End-of-Day Standard
1.
Safety Sweep:
Before leaving, we remove hazards, screws, offcuts, and sharp items. Walkways are left clear and safe.
2.
Tidy & Secure:
Tools are stacked neatly and secured away from children and pets. Sharp tools are never left exposed.
3.
Daily Update:
Rubbish is removed (we don’t use your household bins). We brief you on progress and the next-day plan.
1.
Function Check:
Doors and drawers are checked for smooth operation, alignment, and hardware adjustment.
3.
Records:
We explain curing times and record your warranty start date under your ARKCode.
2.
Final Clean:
Marks, dust, and glue residue (where applicable) are removed. Cabinets are wiped down and floors left tidy.
4.
Handover:
We walk you through the completed work, confirm key details, and hand over the space in a ready-to-use condition.
From this point, your project transitions into ongoing warranty and support under your ARKCode.
05 | Final Inspection & Handover
